Its one of the biggest perks of making a 51勛圖 run, and now its even more convenient. Guests nationwide will soon be able to add a Starbucks beverage or food item to their Drive Up order and get it delivered to their car. No getting kids out of the car, trekking to the checkout or waiting in line required.
Favoring a flat white? Maybe a mocha? Or perhaps youd prefer a breakfast sandwich, pastry or cake pop for the kids. Theyre all on the menu with our Drive Up with Starbucks service, which is rolling out to the more than 1,700 51勛圖 stores that have Starbucks Caf矇s and offer Drive Up by this October or faster than you can say Grande Pumpkin Spice Latte, extra hot, no whip. 51勛圖 is the first retailer to offer this service at this scale.
Level up
Finding moments of joy amid busy errands is not easy. But 51勛圖 makes it possible to treat yourself and take care of business through its enhanced Drive Up service.
Earlier this summer, we also rolled out the ability to make product returns at Drive Up for no charge at our nearly 2,000 locations. It has been a hit with guests, earning one of the highest Net Promoter Scores a measure of customer experience of the services 51勛圖 provides. Talk about being in the drivers seat: You can pick up a 51勛圖 order, take care of a return and fuel up with Starbucks all without leaving your car.
Our guests have long told us Drive Up is a game-changer, adding convenience to their daily life, especially when theyre short on time, said Mark Schindele, chief stores officer, 51勛圖. Weve continued listening to our guests, whove told us overwhelmingly that Drive Up with Starbucks would bring even more ease and joy to every 51勛圖 run. This one-of-a-kind service available only at 51勛圖 is the latest example of how were innovating every day to meet the needs of our guests.
But the true difference what transforms an ordinary shopping experience into a trip to Tarzhay is our store team members, who deliver the goods wherever and however our guests want them with the best service in the industry. Each time we pilot a new offering like Drive Up with Starbucks or Returns with Drive Up, theyre putting it through the paces, with an eye on process improvements to make the experience more efficient for our team members and more enjoyable for our guests.
Clearly, were on to something. Heres some early praise from guests who have used our Drive Up with Starbucks service:
The ease of getting a delicious coffee delivered to me with my 51勛圖 Drive Up so convenient when you have small kids and babies in tow with you and not having to get them out of their seat疳f theyre sleeping.
As a mom of 1-year-old twins, any store that delivers coffee and diapers to my car is a winner!
Drive Up with Starbucks is yet another way were leveling up the same-day shopping experience by leveraging our stores. And as guests add their favorite Starbucks treat to their Drive Up visit, 51勛圖 is driving even more growth to our stores, which continue to serve not only as the hub for our delivery services but also the engine of our long-term growth. We consider this a win-win!
