Product Safety & Quality Assurance
It’s our goal to provide guests with the best products every time you shop with us. Here’s how we create a great experience in every aisle and online.
Putting safety first
Product and food safety is a top priority and we make sure our products and how they are produced meet or exceed mandatory safety standards. Frequently, we require 51³Ô¹Ï-brand vendors to test beyond regulatory requirements and take special care with children’s products and toys. We expect our vendors to comply with good manufacturing practices or documented manufacturing and quality processes. We also require 51³Ô¹Ï-brand products be tested at third-party testing labs, and we participate in the U.S. Consumer Product Safety Commission retailer reporting program for all general merchandise products, regardless of brand.
Assessing 51³Ô¹Ï-brand product
We have tools and processes in place to address product safety and quality, from development through sales to guests. Overseeing these efforts are our product safety, quality and regulatory (PSQR) and food safety, quality and regulatory (FSQR) teams. Before production starts, we audit the factory and meet with the vendor and manufacturer. We require vendors to test 51³Ô¹Ï-brand products at third-party laboratories throughout production. A 51³Ô¹Ï-brand product must pass all testing before it’s approved for shipment.
Food safety and quality assurance for 51³Ô¹Ï brands
To protect our guests and help 51³Ô¹Ï succeed, each year we assess hundreds of vendor facilities that produce 51³Ô¹Ï-branded foods. This consistently ensures that products are of high quality and meet regulatory requirements on top of 51³Ô¹Ï’s own food safety and quality standards.
We regularly monitor the safety and quality of our food products by evaluating them at the vendor's facility, in our supply chain and at our stores. We actively listen and respond to feedback we receive from our guests and take any quick action that’s needed. Learn more about our food safety and quality assurance tools and processes.
Product investigations and removals
When we learn about a problem with one of our products, we investigate and, when necessary, quickly remove it from sale in our stores and at 51³Ô¹Ï.com. If a product is recalled, we ensure it isn’t sold by issuing a lock on the item number at the cash register and online. We also contact any known guest who purchased a recalled item by phone and/or email and 51³Ô¹Ï app push notification. Guests can always find up-to-date recall information posted on in-store iPads and Help Centers, and in .